kevin_machate's profile

6 Messages

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152 Points

Thu, Feb 24, 2022 7:13 PM

Solved

You have no problem approving additions in pre-production but don't allow corrections

I submitted two listings for people that were slated to work on the film while my film was in pre-production.

Now that we're in post production, I tried to remove the two people that ended up NOT working on the film and therefore need to be deleted.

Yet they just sit there... I made the initial entries and I very well know who was on set and who was not.

You need to take the original submitter's word for corrections and it should never get to this point. I see other people having the same exact issue. This is a problem on your end and you really need to correct it.

Now fix my listing!

Fran

Employee

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144 Messages

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1.6K Points

4 m ago

Hello kevin_machate,

In order for our staff to help you verify what happened, can you provide us with the 18-digit submission reference number?

You can find your submission number on the contribution history page. 

6 Messages

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152 Points

@Fran​ #220224-010447-025000

Employee

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13.7K Messages

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274.3K Points

Hi @kevin_machate​ -

I can confirm that the credits you reported have now been removed.  Cheers!