T

6 Messages

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182 Points

Monday, November 25th, 2024 10:10 PM

No Status

Wrong poster thumbnail

Hi. I don’t know why this is happening, but the movie poster for ‘Holofote’ (https://www.imdb.com/title/tt32780021/) shows perfectly fine on the movie page, but displays a different thumbnail whenever we see it from the profile of someone who worked there. Example: https://www.imdb.com/name/nm16302889/

Can someone please help, please?

Employee

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17.6K Messages

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314.2K Points

26 days ago

Hi @tiagomatos21 -

I reviewed the title page and the name page of the crew member you referenced, however, I am seeing the same poster thumbnail.

I suspect that you might be seeing a localized poster image on the title page.  Can you check the pages again and if you are still seeing different thumbnail posters, can you take screen shots and post them here for our staff to review?

6 Messages

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182 Points

@Michelle​ Sure. Here it is. In the “Known for” section it’s okay, but not in the other section. And it’s like that for all the crew.

(edited)

Employee

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17.6K Messages

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314.2K Points

Hi @tiagomatos21​ -

Thanks for confirming the details and posting the screengrab. I can see that you are observing this on the IMDb app, and I'm not certain why you are seeing the different posters and why the title is showing twice in the "Known For" section.

I filed a ticket (#P173500891) for our tech team to review.  As soon as I have an update I will confirm the details on this thread.

6 Messages

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182 Points

@Michelle​ Thank you so much for the help.

I can explain the part of the title showing twice in the crew member profile. It’s because the IMDb app shows a maximum of four movies as “Known for” and then lists every movie the person has been in. Since this particular member has only one movie to show, it appears both in the “Known for” and the overall sections. The strange part is that the same movie appears with two different posters—the first one is the official movie poster and the second is just a movie still.

When I access the movie page through the browser it’s even worse: the poster that is shown is the still and not the official one.

 


I also had more people telling me the same happens to them, so I don’t know why is that. 

Let’s hope the tech team has an answer.

Employee

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17.6K Messages

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314.2K Points

Thanks @tiagomatos21​ -  as soon as we hear from the tech team we will be sure to update you here.

(edited)

Employee

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17.6K Messages

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314.2K Points

19 hours ago

Hi @tiagomatos21 -

Following up here now that I have the details directly from the tech team.

For the duplicate "Known For" display on the mobile app, it is showing twice because it is their only credit, so it gets recognized as a "Known For" and as a "Known for" tied to the role.  To help explain this, the app identifies the section in two ways:
• Known For: this is the main category for prominent work the person is recognized for 
• “Known For” tied to the role: the system also recognizes that this single credit is tied to a specific role, so it creates a second “Known” for entry. 


So for example, if I had only one credit as a Producer on Wicked, Wicked would appear twice on my mobile app page "Known For" section.

For the inconsistent posters display issue (for the same "Known For" title), because we are using different sources for the separate "Known For" items (one is localized), this is why the poster display differs and cannot be changed.  The team confirmed that this is a known issue and a fix is in the works for the coming year. 

I hope this information helps clarify the display!

6 Messages

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182 Points

@Michelle​ Hello again. I had no issue with the duplicate movie in the profile, I understand that every profile has a “Known For” as well as a comprehensive list. My only issue was with the wrong poster being shown, since it has the right poster everywhere except in the people profiles. I was searching and I think it may be because the image file for the poster is too big. If it was replaced by a slightly less resolution poster, maybe it would solve the problem, no?