13 Messages
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222 Points
Why wont IMDB accept Production documentation as proof of credits?
I worked as a first assistant accountant on a production from prep which was shut down suddenly during wrap for covid lockdown. When my credit was added by a new team after lockdown lifted, i saw it was just as assistant accountant. I sent in a copy of my payslip showing 1st Assistant Accountant to IMDB to correct the job title and they declined it saying they were unable to verify. Its my payslip from TPH. They wouldnt be allowed into TPH databases any more than if I sent in a copy of my passport and they said they were unable to verify because they couldnt access the passport office database. How do I get to someone who can help. I also sent in a copy of my contract in relation to another production where the same mistake in occupation was made and they didnt accept my employment contract either saying they were unable to verify. What do they want? How do I get my credits corrected?




Maya
Employee
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6K Messages
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63.4K Points
3 years ago
Hi Bubbles-
In order for our staff to take a look, can you post the 18-digit submission reference number(s) associated with these credit corrections? Once we have this information, we can investigate further.
Cheers!
(edited)
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eboy
2.5K Messages
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69.2K Points
3 years ago
If it’s listed as ”assistant accountant” on the actual credits, then that’s what is listed to IMDb. Contracts doesn’t really make a difference in that case.
5
Fran
Employee
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3.6K Messages
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36.3K Points
3 years ago
Hello Bubbles,
As eboy mentioned, we list the credits as they show on the onscreen end credits. In this case the way to get the correction through is if you are listed different on the onscreen credits.
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Fran
Employee
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3.6K Messages
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36.3K Points
3 years ago
Hello Bubbles,
We match credits with the actual onscreen credits, I am sorry but in your case, only if you are credited onscreen with a different title, we can change it (with a valid screen grab). As eboy mentioned, it is out of our reach if there was a problem at the title production.
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Bubbles
13 Messages
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222 Points
3 years ago
Who is eBoy that you keep deferring to? It is not beyond your reach. The data on your site should be accurate and IMDB are responsible for that. I have sent you both the legal contract and a payslip to show both productions are incorrect and have offered a screengrab of my professional body’s records. I have never been asked for a screengrab of an episode to add a credit before and I am not currently in the country in which the production was released so it will not stream here. I have tried. Can I have the contact details to make a complaint about inaccurate data on IMDBPro. As I have stated before, the screen credit comes from the contract. I would have thought IMDB would know that. This is just being made unnecessarily onerous in preferring second hand evidence when I have sent in the original. How and what do IMDB do to verify credits? If I could just have the complaint contact now please to make a data protection complaint. Thanks.
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