16 Messages
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534 Points
Why Are Helpful Ratings DROPPING?
There was a one-star, negative review on a certain movie that had 57 Helpful votes and 34 Unhelpful votes. When I clicked on Helpful, that number DROPPED to 15! Another review on that same movie had (I forget how many now) Helpful votes and 8 Unhelpful votes. I clicked Helpful and that number DROPPED to 8. Just for the hell of it, I clicked the Unhelpful vote for another one-star, negative review and THAT INCREMENTED the vote count UP, as expected. WHAT THE HELL?! And we are supposed to believe that the IMDB ratings are not being manipulated?!
Col_Needham
Employee
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7.6K Messages
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183.8K Points
2 months ago
On which titles and which reviews have you observed this behaviour? Is it still happening now?
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argman
106 Messages
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1.4K Points
1 month ago
Not exclusively but especially when I filter the ratings (for example: filter to only 5 stars ratings) The liked/dislikes numbers are miscounted and I see that I am assigned the disliked button (it is grey) for all the reviews, without me actually doing anything. When I click on the like to fix it, the likes/dislikes counting changes totally, not even sure which one is the right counting. For example. Now I am in The Other Guys (2010) user reviews, reading this specific review: https://www.imdb.com/title/tt1386588/reviews/?item=rw2291850&ref_=ext_shr_lnk It shows 196 likes (AKA helpful) and 21 dislikes (AKA not helpful) It also shows that I disliked the review [I didn't] Now, when I mark this review as helpful, the count changed: Helpful: 32 Not Helpful: 47<div style="margin-top: 2.4rem; color: #43434d; font-size: 1.3rem;background: #f5f5fa;padding: 0.8rem 1.2rem;border-radius: 0.8rem;"> <span style="font-weight: 500;">Note</span>: This comment was created from a merged conversation originally titled <a href="https://community-imdb.sprinklr.com/conversations/imdbcom/likes-and-dislikes-not-miscounted-for-user-reviews/67d24d3196face300ddf7d53">likes and dislikes not miscounted for user reviews</a></div>
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deelee
Employee
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10 Messages
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216 Points
1 month ago
@argman and @derek_tombrello_7234340 - We have made a fix to address this issue. Thank you for bringing it to our attention.
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