robert_gatewood's profile

4 Messages

 • 

100 Points

Monday, April 8th, 2024

Closed

Solved

video uploads

It says the video already exista but it does not show up on my film & documentary pages

Oldest First
Selected Oldest First

Employee

 • 

5.6K Messages

 • 

58.9K Points

2 years ago

Hi @robert_gatewood -

Can you link the page to your movie and maybe screenshot of the message you are getting?

Thanks!

4 Messages

 • 

100 Points

I really would like to add this video on each of these pages “Bucks Of America“ movie, and also “who were the Bucks Of America” documentary page I am trying to get this video to play directly from the video

page of both of these Film pages. Please help.

Employee

 • 

5.6K Messages

 • 

58.9K Points

@robert_gatewood​ Hi! Can you please try once again? Let me know if you still get the same message so I can escalate.

Cheers!

4 Messages

 • 

100 Points

I am still getting the same message video upload failed because it already exists. All I want to do is connect this video to the Bucks of America page the movie. And also attach it to the “who were the Bucks of America” documentary page so that this latest upload plays amount video lists on each page. Please help.

Employee

 • 

18.4K Messages

 • 

323K Points

Hi @robert_gatewood​ -

Just to clarify, have you already successfully uploaded this video file, but it is not yet tagged to the title page?  Or is this a new video file that you are trying to upload and are seeing the "This Video already exists" error?

4 Messages

 • 

100 Points

Not yet attached to the title page.

Employee

 • 

18.4K Messages

 • 

323K Points

Hi @robert_gatewood​ -

My apologies for the delayed reply.  Can you confirm if this is still an issue?  If so, can you confirm the exact title/description/duration of the video so our staff can investigate further (we observed that there are several videos uploaded for "Bucks of America").

(edited)