4 Messages
•
164 Points
Uncredited Story Writer Credit Request - Ticket #260909-121441-299000 and #260910-182625-006000
Hello,
I am an IMDbPro member. For the past 5 days, I have been trying to add an uncredited Story Writer credit for my work on Season 3 of a major television series. After submitting multiple update requests over these 5 days, I created support tickets under references #260909-121441-299000 and #260910-182625-006000.
On-screen, the writing team is credited collectively under a group name. Because my individual name does not appear in the end credits, I provided official internal work documentation, script delivery logs, workflow records, as well as my official government ID for identity verification via Google Drive in my support tickets.
Unfortunately, standard email support keeps sending automated template responses asking for on-screen credit screenshots, ignoring the fact that this is an uncredited submission supported by official internal records.
Could a Senior Data Manager please manually review tickets #260909-121441-299000 and #260910-182625-006000, and verify my uncredited submission?
Thank you,
Enes Oktekin
Accepted Solution
Fran
Employee
•
4.5K Messages
•
45.4K Points
5 days ago
Hello EnesOktekin
Your recent submission 260911-220020-226000 was approved, the changes will be live in the site shortly!
3
Maya
Employee
•
9K Messages
•
94.6K Points
19 hours ago
Hi EnesOktekin-
We've taken a look at your name page and can see the credits associated with your page. However, our display logic requires at least one fully credited listing on your page before any will show - as there are no fully credited positions associated with the page, nothing is visible.
Once a fully credit position is added, all (uncredited) data will also appear. I hope this helps explain why the credits aren't visible.
Thank you for your understanding.
Cheers!
2