M

2 Messages

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132 Points

Saturday, November 16th, 2024 5:34 PM

Solved

Unable to upload photos to any title

I'm unable to add photos to any title. When I click the "+ Add Photos" it shows the sidebar on the right but empty (first black then white). Is there anything I can do?

I have this problem for a week or so. I tried to disable my extensions, logout and login, trying other browsers, etc.

Accepted Solution

Employee

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7.3K Messages

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179.2K Points

5 days ago

@moxtef  Nobody else is reporting this problem so it is likely to be local to your system, sorry. It seems as if you have tried many of the suggestions in https://help.imdb.com/article/imdb/common-issues/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF but perhaps this may help:

  • If you have VPN software, please try disabling it and repeating the steps above. If you have access to another network (for example, a mobile phone WiFi hotspot) then please confirm the problem still occurs on the other network.

It is also worth trying a new private browsing / incognito browsing window.  Let us know what happens. 

Hope this helps.  

2 Messages

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132 Points

@Col_Needham​ I already tried disabling my VPN, but I didn't try to quit the app. That was the problem. It seems that even if I disabled the VPN, there were some "threats protections" active and they were the problem.

Thanks for your help.