6 Messages

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132 Points

Tuesday, August 16th, 2022 8:35 PM

Closed

Solved

Unable to add actor to new title

@Michelle​ hi Michelle and Casey, I had a similar situation that has been happening to me we just completed a feature film all actors have been added the credits have been uploaded but I’m having trouble adding one Actor. I have submitted more than seven times added stills from the movie proof of their work. Still getting back declined. Wondering what to do from here, feel helpless.

This post was created from this reply on different post

Champion

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3 years ago

Please post the reference number of one of your submissions.

6 Messages

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132 Points

@Peter_pbn​ #220618-213412-555000 here you go Peter. This is just one contribution number.

6 Messages

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132 Points

@Peter_pbn​ and one from today, #220819-122319-936000 

Employee

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3 years ago

Hi Stephb3 - The most recent credit submission is still pending, however, reviewing this submission and your previous submission (220618-213412-55500) I can see that there was no evidence provided to help verify the information. Before we can approve the credit, our editors will need to see verifiable evidence, for more information on what evidence to provide and how to include it within your submission I encourage you to review our Help Guide. Let us know if you have further questions!

6 Messages

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132 Points

@Michelle​ Hi Michelle, Thank you for the follow up, for whatever reason I was unable to look at all the reference numbers and pull up that page it kept coming up as 404 page not found, but if you are able to see all of the submissions I’ve put through you will find that I have sent evidence and stills from the film. I will follow up again with all of the evidence I’ve previously sent when I am sitting at my desktop but hopefully you can access everything from your end. 

6 Messages

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132 Points

Tried through my account barkleybooking and this new one I made for the forum. I did not experience this with adding any other cast member. Would it be helpful for me to send the stills directly through this forum? Or resubmit.

Employee

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Hello Stephb3, In this case we recommend re submitting the credits providing the evidence for our staff to validate and verify the credit. More details and instructions can be found on our help guide.

6 Messages

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132 Points

Hi Fran and Michelle, I just tried submitting again and attached three stills from the film for ‘evidence’ in the explanation section.

Employee

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2.6K Messages

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28.4K Points

@Stephb3​ Hi- I can see that the cast credits submitted have been approved and they are already live on the site for Grapefruit (????/VI). Cheers!