Hi orderfilm,
It seems as though you may have added your trailers as Title URLs via the Contribution Form, and not trailers to the title's video gallery via IMDb Title Scorecard, a tool for industry partners such as production companies, distributors and other similar entities used to add trailers to IMDb. For more information, please review the below Help guide.
https://help.imdb.com/article/contribution/images-videos/how-can-i-add-video-content-to-imdb/GTAM5N8FE79XSY3E#
I hope this helps!
Hello @orderfilm,
Our customer service team has already replied to your request via e-mail address. Please check the e-mail address registered to your IDMb account. I recommend you to check your Spam/ Junk folder.
Hello, I have another question. Our company has an IMDB account and our director has his own IMDB Pro account. Is it possible to combine the two, so that the company account could merge with the IMDB Pro account that the director already has? Or do we have to open a separate IMDB Pro account for the company? Thank you
Ozzy
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