Trailer preview not working

I noticed that trailer previews are working for actor links but not for title links. The title link provides an option to switch the preview off, but even with it on, it's not working.

EG

James McAvoy https://www.imdb.com/name/nm0564215/

X-Men First Class https://www.imdb.com/title/tt1270798/

I don't know if there is some problem or if this is part of some development in progress.

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Bethanny

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3 years ago

Hi sai_arun_muthusamy-

It is working on my side, I can't seam to recreate the issue. Have you tried cleaning your cache and cookies? Using a different browser, or a different device?

Let me know if any of this helps.

Thanks!

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sai_arun_muthusamy

264 Messages

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@Bethanny I cleaned my cache, but that didn't help me out. And whichever computer I use (work/home) I get the same issue.

3 years ago

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Bethanny

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@sai_arun_muthusamy Hi!

Try the troubleshooting under "I am having problems watching videos on your site" on our help guide.

Cheers!

3 years ago

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sai_arun_muthusamy

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I am sorry, but the guide couldn't help me either.

3 years ago

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@sai_arun_muthusamy Since the issue doesn't seam to be happening to anyone else it could be a connection issue, a device issue or a browser issue. Does it happen on every title or just the example you gave us?

3 years ago

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sai_arun_muthusamy

264 Messages

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@Bethanny It happens on every title I see.

If everywhere it's okay then it's just me. So let's see where I can make updates I guess.

3 years ago

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sai_arun_muthusamy

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Okay, the previews are working for me now. I don't know what happened or how, but it's fine now.

Thank you for your assistance.

3 years ago

Bethanny

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@sai_arun_muthusamy So happy to hear that!

Cheers!

3 years ago

sai_arun_muthusamy

Trailer preview not working

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