R

3 Messages

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94 Points

Tuesday, February 4th, 2025 11:01 AM

Solved

Title approved but credits declined

I submitted a shortfilm title (I'm the writer, director and producer) which is approved for publication but all the credits are declined as "Your contribution has been declined.We did not capture a specific reason during processing".

What am I supposed to do?

This is the contribution tracking number: #250110-112907-674000

Employee

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2.1K Messages

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21.1K Points

9 days ago

Hi @robertovalle,

Thank you for your problem report.

I can see that there was an issue with your title contribution, in that your title was already listed, therefore making your contribution a duplicate. The merging of the two title pages to retain any and all correct data subsequently caused a processing error.

I have filed a ticket (ref. #D206427110) with the relevant team to investigate this error further, and reinstate your title on IMDb. I hope this will completed shortly, but will keep this thread updated with any progress on the ticket.

Cheers!

Employee

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2.1K Messages

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23.2K Points

@robertovalle Hi again-

We can confirm that this issue is now resolved. I apologize for any inconvenience this may have caused.

The title has been reinstated as Ozzy explained above and all the information that was live, including all the information recently submitted by you was re-submitted on your behalf and approved.

All the changes are now back and live on the site for Kairós (2024).

You are now welcome to continue contributing information on this title. 

Cheers!

3 Messages

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94 Points

@Ozzy​ Thank you so much!

3 Messages

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94 Points

@Maya​ Great! Thanks a lot  ;)