4 Messages

 • 

100 Points

Thursday, September 7th, 2023

Closed

Solved

The existing primary has been provided by a studio partner and is not editable.

I am a rep from a studio that would like to change the primary poster for several of our film projects in development. How can I go about doing this after receiving the message: "The existing primary has been provided by a studio partner and is not editable."

Oldest First
Selected Oldest First

Employee

 • 

3.8K Messages

 • 

38.4K Points

2 years ago

Hello telisher11,

In this case, you can apply for Title Scorecard and you will have access to change and modify the 

primary image, you can take a look at the Help article provided above for further information and help.

4 Messages

 • 

100 Points

Thanks! I was able to get Scorecard access. Is there any way to update the poster without adding a new image. The image I want as the primary poster is already uploaded to the Title. 

On a somewhat separate note, there is also an old image that should be removed from when the project was in early development. Is there a way to delete old posters/images?

Employee

 • 

18.3K Messages

 • 

322K Points

Hi @telisher11​ -

Can you confirm the link to the activity page for the IMDb account you have Scorecard access for?  Also, if you can confirm the link to existing IMDb poster image our staff can take a look for you.

Cheers!

Employee

 • 

18.3K Messages

 • 

322K Points

Hi @telisher11​ -

Thanks for confirming, I was able to verify your Scorecard account. Lastly, can you confirm which poster image you want to be the new primary?

For the removal of the older image, you cannot do this in scorecard.  You will need to request the removal through our report form, you can find detailed instructions on our Help Guide.

4 Messages

 • 

100 Points

I would like the following posters to be the new primaries for the following OneDoor Studios Titles:

Calculated: https://www.imdb.com/title/tt9843310/mediaviewer/rm1589337089/

Simulated: https://www.imdb.com/title/tt16589612/mediaviewer/rm180116481/

Activated: https://www.imdb.com/title/tt16897954/mediaviewer/rm800939009/

Thank you!

Employee

 • 

18.3K Messages

 • 

322K Points

Hi @telisher11​ -

Thanks for posting the Image links, the primary posters have now been replaced and the changes should be live on the site shortly.

Cheers!