Status will not change from "Completed" to "Released"

I created a web series Pilot that had an extensive festival run before its release on YouTube last summer. Whenever I attempt to change the status to "Released", my contribution is declined due to lack of evidence. I continuously send the link and our official acceptance emails from festivals. I don't know how else to prove that a WEB series lives on the web. Should I be submitting festival programs? Photos of it on the big screen at theaters? A screenshot of the YouTube video?