"Sorry, your video upload failed." Trailer Video Error on Scorecard

I've been trying to upload a trailer video through ScoreCard but the same message keep showing up: "Sorry, your video upload failed.
Your upload was interrupted. Please try uploading your video again." I was able to upload images, and add titles. But I can't upload my trailer video. I have tried multiple times, with different browsers. The video file is 1,9GB.

Can anyone help me? Thank you

Responses

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jeorj_euler

10.7K Messages

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226.1K Points

5 years ago

Hi, Videcarli. Welcome to the IMDb Community forum! What is the video codec, audio codec and container format of the file you're trying to upload? According to https://help.imdb.com/article/contribution/industry-professional/imdb-title-scorecard/GR6ELNEMQZADBQ2B#new_videos, ProRes file formats are not supported.

2

Michelle

Employee

•

18.2K Messages

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321.4K Points

5 years ago

Hi Videcarli -

There are a number of situations which could cause your video upload to fail.

You will need to make sure that your Video file meets our recommended Video Settings:

File Size: Up to 10 GB
Length: From trailers and clips to full length feature films
Quality: From standard to full HD 1080p
File Format: Most major formats such as WMV, AVI and Quicktime. IMDb does not support ProRes file formats. IMDb also accepts most major codecs but recommends H.264 for optimal results.

Once you have confirmed your video settings are sound, I would encourage you to check the following:

1) Confirm that you've filled out all the required fields to enable the upload button.

2) Check your internet connection. Our upload process contains robust error and retry functionality, but unstable internet connections can cause problems. 3) If you are using wireless, try switching to a hard line.

4) If your computer has a sleep mode, please turn it off.

5) Your ISP may be having temporary issues, trying again later may resolve the problem.

6) Make sure your browser is up to date. Using an older browser may result in upload issues.

Please try re-uploading your video, if you continue experiencing a problem, please confirm what happens when you attempt to upload the video, are you seeing any errors messages?

5

V

Videcarli

3 Messages

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94 Points

Hey Michelle,

Thank you for you response.

Still no luck. I'm still getting the same Error Message. See below.
Any other tips ?

5 years ago

G

GabrielVidal

7 Messages

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196 Points

I've been trying to upload two trailers through ScoreCard, and same message keep showing up on my mac almost immediately:

"Sorry, your video upload failed. Your upload was interrupted. Please try uploading your video again."

I've read all the guidelines, tried every format ( MP4, WMV, AVI and Quicktime) change size, name , but none of it worked for both of the trailers. The archives are no bigger than 70mb. My internet connection is good and stable here.

Then I moved to a windows, and it was able to go a little further, it upload, and started processing. But this error appears after a few seconds

I tried yesterday the entire day, and this morning and afternoon I did it almost in loop, with different formats and the recommended codec and machines (even different internet connections)

Nothing seemed to help, and I looked for the solution on this forum, but none of the answers helped, most just repeated what is on the guidelines and asked. I also never find cases of people who solved this.

I also tried on Safari and Firefox, there the upload at least started but never completes.

The trailers have been uploaded on youtube, filmfreeway and other places with ease, and they have been exported months apart in different machines, so I assume its not a problem in the original files.

The archive is currently Quicktime(.mov) H.264 with 75MB.

Thanks!

PS: I'm using a screenshots that I found here in the forum, I couldn't screenshot it myself, so they're not my films in the images, but they had the same error

5 years ago

G

GabrielVidal

7 Messages

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196 Points

Hello, ok I'll do it.

Now the curious thing is that I finally had success to upload the trailer.

The same file worked perfectly fine when i used Chrome, surprisingly, on my smartphone!

I dont know much, but it does not seem to me that this is a problem with the file itself, because with the same archive in different browsers and machines, the process stoped in different steps, either not begnning to upload, or having error during the upload, them in other browsers and OP's, uploading and having error during processing in different steps etc

Well, if you are reading this with the same problem, try to upload using your smartphone haha

5 years ago

G

GabrielVidal

7 Messages

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196 Points

5 years ago

Try the entire process on your smarthphone, it worked twice for me!

0

Videcarli

"Sorry, your video upload failed." Trailer Video Error on Scorecard

jeorj_euler

Michelle

Videcarli

GabrielVidal

GabrielVidal

GabrielVidal

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