T

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170 Points

Thursday, October 17th, 2024 3:56 PM

Solved

Several additions to the parent's guide have been declined.

I've made several additions to the parent's guide recently that have been declined. This is what it says:

"ReasonUnable to verify.

Your contribution has been declined.We have been unable to verify your contribution.

Unfortunately, we were unable to accept your submission as we were unable to verify the information provided.

If your submission was placed via the IMDb.com Desktop title or name page submission form, you now have an option to provide evidence with your additions, as well as corrections or deletions. Please go to your Contribution History, re-load the submission reference and tick the box “provide an explanation to assist in processing this submission” and “check these updates”. The field will become available in the submission form. Please include evidence, or provide a URL which contains supporting evidence within this field."

I don't understand what this means. How can something that I saw in an episode that could either be triggering for certain viewers or simply just good for parents to know ahead of time not be verified? It was in the episode! What can I do to solve this? Would it help if I write down the time mark or what part of the episode (beginning or end, for example) I saw it in?

Please help! :)

Employee

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17.5K Messages

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313.8K Points

2 months ago

Hi @trekker -

In order for our staff to take a look, can you post the 18-digit submission reference numbers associated with these recent updates? (You can find the submission number in the Contribution History Beta).

10 Messages

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170 Points

@Michelle​ 

#241010-171343-382404

#241010-172558-969404

#241010-172723-282704

#241010-173207-997204

#241016-224620-916804

Employee

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17.5K Messages

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313.8K Points

Hi @trekker​ -

I have now approved these Parental Guide updates and they should be live on the site shortly.

Cheers!

10 Messages

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170 Points

@Michelle​ Thank you!

I noticed that a few other updates have also been declined for the same reason as before.

#241017-214808-430704

#241022-202532-737804

#241022-203237-132204

#241025-212032-401104

Please help!

Employee

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17.5K Messages

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313.8K Points

Hi @trekker​ -

Can you resubmit these Parental Guide updates and promptly then post the submission numbers here for our staff to review?

10 Messages

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170 Points

@Michelle​ 

Thanks. Here are newly submitted numbers:

#241114-223633-564004

#241114-224058-067604

#241114-224251-443304

#241114-224523-357704

#241114-224716-900604

#241114-225054-802004

#241114-225620-750004

Employee

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17.5K Messages

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313.8K Points

Hi @trekker​ -

Thanks for posting the information, these updates have now been approved and should be live on the site shortly.

Cheers!