SERIOUS BUG: The update form has reached new levels of unusability...

Hi, folks. I had given up trying to audit films with long credit titles because I was tired of having to fragment the check into eight or nine browser windows at the same time to avoid the perennial (and so far incomprehensibly unresolved) server limit problem. I had reached the absurdity of having to open 5 or 6 tabs for a single department (e.g. visual effects), making partial corrections by initials (A-D, E-K, etc.) on each tab, because the system is incapable of handling a "Correct all" for a single department in one sitting. But hey, I decided to give it a go and try a full audit of the credits of Black Widow (2021). I'm sorry, but I'm resigning... Let me give you an example: just a simple "Correct all" in the Art Department. BASELINE SCENARIO: AFTER CORRECTING AND ADDING A FEW CREDITS - SAVED AND RELOADED: I didn't even touch these entries, but the system changed the option to . Also, something weird happens around these entries, for instance, where are Alex Bowens' or Sarah Ginn's 'assistant art director' credits in the second screenshot?, or why have Dylanger Bates and Sophie Dyer Bartlett swapped their order? I didn't even touch these entries, but the system believes that I'm correcting the occupation (or the attributes). I didn't even touch these entries, but the system believes that I'm correcting the occupation to an already existing duplicate, thus triggering the warning. I really don't understand the current behaviour of the contribution system. The previous software, with all its bugs and same lack of processing power, at least did not betray you while inputting data. Long-time contributors have been calling for a long time for an improvement of the contribution system to adapt it to the current times, i.e. to titles with increasingly longer credits, which require more versatile forms and, above all, a processing system capable of handling more than 150 credits without crashing...

Responses

Col_Needham

Employee

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7.6K Messages

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183.4K Points

1 year ago

@ljdoncel Thanks for raising this issue and sorry that this has impacted your contributions like this. We have flagged this for the team for an urgent investigation. Sorry for all of the trouble.

7

ljdoncel

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51.9K Points

Thank you very much, Col. As a prolific contributor yourself, I am sure you are the very first to understand that people who work auditing the credits directly from the on-screen titles have been in need of a major update of the tool for a long time. Particularly when it comes to correcting and deleting (rather than adding) entries during a full audit of a title, which is crucial to maintain the reliability and consistency of the database. Hopefully this will be a priority for 2024!

1 year ago

Ozzy

Employee

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2.2K Messages

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22.2K Points

Hi @ljdoncel, Thank you for your problem report. We are currently investigating this issue, however we are unable to replicate the issue following your steps. Are you able to confirm that the issue is repeatable, inform of us of the date/time that this occurred and provide your device and browser details? Additionally, could you please provide us with the saved 18-digit submission reference so we can track the submission? Thanks!

(edited)

1 year ago

ljdoncel

Champion

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1.2K Messages

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51.9K Points

Hi, Ozzy: ...could you please provide us with the saved 18-digit submission reference so we can track the submission? Nope (unfortunately...). I deleted all the Saved Updates and submitted the entries I had already checked (around 70 only). Are you able to confirm that the issue is repeatable and inform of us of the date/time that this occurred? Yes, it is. I have a theory, though. I think what caused the problem was trying to add A.J. Vargas as visual development manager. This occupation exists in Other Crew, but not in Art, and it seems that this is what triggered the error. There is no problem when it is a completely new occupation (not existing anywhere else in the database). I have done a test and, indeed, I think the problem (at least in part) lies there. Look, I've tried to add great Dom Fantana to the Art Department of Black Widow (2021) as biscuit technician (which is an occupation that exists in other sections)... ...and this is the result: Now I recall I think I reported this issue several weeks ago...

(edited)

1 year ago

Ozzy

Employee

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2.2K Messages

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22.2K Points

Hi @ljdoncel, Thank you for the above additional information. I have passed this on to the investigating team. The ticket filed for reference is #D107377791. I will provide any updates to this thread as and when we receive them. Thanks!

1 year ago

Peter_pbn

Champion

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14.8K Messages

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334.7K Points

ljdoncel also mentioned this as one of the issues here (restricted access). In my experience, the "this credit has been moved" feature has caused errors in the form for a long time, not only recently. Maybe it could be disabled.

1 year ago

Ozzy

Employee

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2.2K Messages

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22.2K Points

Hi @ljdoncel, Thank you for your patience whilst we investigated this issue. I can confirm a fix has now been applied and you should no longer experience this bug in the Contribution Form. However, please let us know if you experience any further issues. Cheers!

1 year ago

ljdoncel

Champion

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1.2K Messages

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51.9K Points

Thanks a lot, Ozzy! 👍 I'll test it this morning and report back if the problem recurs.

1 year ago

ljdoncel

SERIOUS BUG: The update form has reached new levels of unusability...

Col_Needham

ljdoncel

Ozzy

ljdoncel

Ozzy

Peter_pbn

Ozzy

ljdoncel

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