ljdoncel's profile
Champion

Champion

 • 

1.1K Messages

 • 

50.9K Points

Monday, April 15th, 2024 4:39 PM

Solved

Saved update loads only partially

Hi, everyone.

I don't know if this is a bug, but I can't get an update (240414-205240-052200) to load in its entirety. Most categories, which account for a total of 18 entries, are not loaded in the form.

May you please take a look? Thank you very much!

Employee

 • 

1.6K Messages

 • 

16.5K Points

5 months ago

Hi @ljdoncel,

Thank you for your report.

I have filed a ticket (ref. #D128571020) with the relevant team to investigate this issue. In the meantime, please could you provide us with your device and browser details, and if possible any further screenshots or details of the missing data entries from your saved update.

Thanks!

Champion

 • 

1.1K Messages

 • 

50.9K Points

Hi, Ozzy:

Thank you much for looking into this issue.

Currently I'm on Windows 11 x64, Firefox 124.0.2.

I cannot retrieve the saved submission, so I can't specify in detail the content of the missing entries. Taking a quick look at the credits, I guess that what I have done has been to add missing attributes in the main positions (e.g. casting by) and correcting occupations to mirror the on-screen caption (e.g. locations manager).

Employee

 • 

1.6K Messages

 • 

16.5K Points

Hi @ljdoncel,

I can report that there appears to have been a marking error when attempting to load this saved submission within the relevant database. Can you confirm whether you were able to make a submission that matches the one you could not retrieve once saved?

Thanks!

Champion

 • 

1.1K Messages

 • 

50.9K Points

Hi, Ozzy:

In the end I used the saved update (240414-205240-052200), which was still loading only partially (as shown in my first screenshot), to re-add the missing credits (mostly the main positions because, honestly, I didn't feel like re-auditing the whole movie).

Final submission: 240504-221641-900000

Thank you!

Employee

 • 

1.6K Messages

 • 

16.5K Points

Hi @ljdoncel,

Thank you for the update on your end. It looks like everything was approved in your final submission referenced above, which is great to see. I'll pass this on to the tech team and we can close out the ticket.

Cheers!

Champion

 • 

1.1K Messages

 • 

50.9K Points

That's great, Ozzy! Thank you very much.... Cheers!