superrod88's profile

10 Messages

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188 Points

Thursday, September 19th, 2024 3:46 PM

Solved

Reviews deleted

I had a problem with a potential intrusion in my account. No one entered it, but when I returned, changed passwords and all, the profile was there without changes except that all my reviews were deleted. I'd like to know what happened to everything as there was plenty of material of which I don't have it anymore. thanks in advance.

Employee

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17.5K Messages

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313.3K Points

2 months ago

Hi @superrod88 -

I reviewed your account and can see that all three User Reviews submitted from the account are live on the site.  If you are certain that you had more than three User Reviews on the site, it's possible that you may have a secondary IMDb account. 

Let us know if you have further questions or concerns!

10 Messages

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188 Points

@Michelle​ Thanks for the reply. Actually, that one is secondary The one I where I post is Rodrigo_Amaro and for some odd reason, after reset password the page updated, asked validation and all my reviews disappeared and now I only have one, posted this morning. Everything remained, except the reviews. I wonder why it happened and where have they go. Thanks in advance.

Employee

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2.5K Messages

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26.1K Points

Hello superrod88,

Can you post the link for your IMDb account named "Rodrigo_Amaro"? to take a look for you please.

10 Messages

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188 Points

https://www.imdb.com/user/ur20748638/?ref_=nv_usr_prof_2 With the exception of the first review, the last ones I had saved so I submitted again. The other 2000+ vanished when I got back to the account. Thank you for the reply.

Employee

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2.5K Messages

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26.1K Points

This one account Rodrigo_Amaro has 16 User Reviews, you can see the Reviews in this link. It looks like you have confused your emails and this could be the reason why you are not accessing the correct account. Please make sure on your side what the correct account is.

10 Messages

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188 Points

@Fran​ Yes, I know about that, it's not the exact problem (not sure if I had the community on my main account). The main issue is that I had 2700+ reviews there (2009-2024), and after the whole incident, password change and verification those reviews simply went nowhere, but all the other settings remained. So, I don't understand why I followed all the instructions given and then it's like I'm not there anymore. I can't get them back?  By my own side, I don't have those - except a few recent - the ones I sent again. Thanks in advance, and you can literally save a life.

Employee

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5.6K Messages

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58.7K Points

@superrod88​ Hi!

Ticket V1525240770 was created to investigate.

We will keep you posted.

Cheers!

10 Messages

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188 Points

@Bethanny​ Just checked, and they all got back. Thank you so much.