Please can you provide us with the 18-digit submission reference for your contribution so we can look into this for you? You can find this in your Contribution History (beta).
I will be filing a ticket to the appropriate team to highlight and investigate the occurrence, however, before I do so I will need to gather some further information about what you experienced.
Were you writing your review on the desktop website or were you using a mobile device via the IMDb App? (If the latter, can you confirm if you were using Android or iOS, and let us know your device and App version?)
Can you also briefly describe what exactly happened, I understand that you completed your review and were about to submit it until the ad popped up. Can you describe exactly what happened after the ad popped up (ie. did the text disappear when you clicked to remove the ad)?
@Michelle Good afternoon, Michelle/employee. I am using an Acer, Chrome Book. You've described very well what happened. Just as I was finishing my review, an ad auto-filled, my review disappeared, I maintained my cool.
Here is something else that I had planned to bring up. why so many words? 600 so often requires a lot of stretching. It shouldn't be a term paper. Just saying,
My sincere apologies for the delayed response. Can you confirm if you have continued to experience any repeated behavior when trying to submit User Reviews?
Concerning the length requirements, we have these limits in place to ensure good quality reviews that add value and align with our guidelines.
Ozzy
Employee
•
1.6K Messages
•
16.4K Points
4 months ago
Hi @AlternateCity,
Please can you provide us with the 18-digit submission reference for your contribution so we can look into this for you? You can find this in your Contribution History (beta).
Cheers!
4
0
Michelle
Employee
•
17.2K Messages
•
310.2K Points
4 months ago
Hi @AlternateCity -
I will be filing a ticket to the appropriate team to highlight and investigate the occurrence, however, before I do so I will need to gather some further information about what you experienced.
Were you writing your review on the desktop website or were you using a mobile device via the IMDb App? (If the latter, can you confirm if you were using Android or iOS, and let us know your device and App version?)
Can you also briefly describe what exactly happened, I understand that you completed your review and were about to submit it until the ad popped up. Can you describe exactly what happened after the ad popped up (ie. did the text disappear when you clicked to remove the ad)?
Thanks in advance!
2
0
Michelle
Employee
•
17.2K Messages
•
310.2K Points
3 months ago
Hi @AlternateCity -
My sincere apologies for the delayed response. Can you confirm if you have continued to experience any repeated behavior when trying to submit User Reviews?
Concerning the length requirements, we have these limits in place to ensure good quality reviews that add value and align with our guidelines.
2
0