16 Messages
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262 Points
Receipts for Draft Reviews Submitted for Consideration and Approval
For several weeks, I have ceased receiving an email receipt after submitting a draft review for your approval. Why? My email address has not changed. It is malvernp@hotmail.com. When I previously brought this matter to your attention, I received an email requesting my current email address. I appropriately responded to it. Is there something else I need to do to correct this matter? Or are you no longer furnishing receipts and failed to notify me of that fact?
Michelle
Employee
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17.2K Messages
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310.2K Points
4 years ago
Hi malvernp -
I reviewed the IMDb account associated with the e-mail address you provided and I can confirm that the account is active and there doesn't appear to be any issues with the account itself.
As I understand the issue, you are submitting User Reviews but you are not receiving the Contribution Confirmation" e-mails for these submissions, is that correct?
If so, can you verify if you have checked the spam/junk folders in your e-mail account for the confirmations?
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malvernp
16 Messages
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262 Points
4 years ago
Still have not been getting confirmation receipts for draft reviews submitted for your approval. Still do not know why. Most perplexing. Have confirmed that you have my correct email address. Do not understand why this problem has not been resolved by now.
Thank you.
Malvern Powell
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Grayson
Employee
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578 Messages
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11.2K Points
4 years ago
Hey, I checked the history for the email address you've registered here on Sprinklr and without revealing any of your private info I can tell you that we sent a confirmation email to it yesterday.
The email left us correctly, so unfortunately any issue will be on your end. The only thing I can suggest is adding the IMDb Support email address to your contacts and whitelist.
The IMDb Support email is "do-not-reply-here@imdb.com" in case you don't have it to hand.
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