K

3 Messages

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90 Points

Wednesday, January 29th, 2025 8:29 PM

Solved

Production/Development Status - Correction Issue

I just made my first contribution and am still learning the process, so I could use some help or advice. My film is still in development and has not been released, but when the film contribution was approved it shows as a completed and released film. What I didn't notice was that the production status was the 1 item still pending under the original contribution. So I had made a second claim to correct the production status. Both (original and new claim) now show as declined due to being a duplicate : "Your contribution has been declined. The item you have submitted is exactly the same as a submission that you or another user have already entered, which is still pending review by our staff."However, neither show as pending anymore. Should I make a 3rd claim trying to correct the status or wait a week to see if it's still pending even though it shows as declined? I'd like to correct this but I don't want to make a bigger mess of things.

Employee

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2.1K Messages

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21.8K Points

2 months ago

Hi @kcastilla, Thank you for your problem report. Could you please provide the 18-digit submission reference(s) for these contributions, so we can look into this for you? You will find them in your Contribution History. Cheers!

3 Messages

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90 Points

Hello Ozzy, thank you for replying!Here is the first contribution: 250127-030855-681000And here is the second one: 250127-183045-243000

Employee

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17.8K Messages

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316.5K Points

Hi @kcastilla​ - The 'Post-Production" status has been resubmitted and approved, and should be live on the title page shortly. Cheers!

3 Messages

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90 Points

I appreciate that so much, thank you!!