Karen's profile

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3.4K Points

Friday, December 1st, 2023 12:18 AM

In Progress

Problem tagging images with series title

For the last week or so some images I'm uploading are declined at the series level as duplicate, when clearly they're not.  Names and episode title links are (usually) fine - it's just the series link.  This is only happening on the one program, and on only some episodes.  Here are some examples:

231130-225704-530302
231130-225811-604802
231130-230037-545502
231130-230501-234302
231130-222943-082602

These ones also came back as the person tagged was a duplicate, although this has only happened on these occasions.
231128-223011-010902
231128-222739-102102
231130-230621-778202

Employee

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44.1K Points

3 months ago

Hi @Karen -

Just to confirm, I do see the titles and names rejected as duplicates are tagged to the image currently. Did you tag them after on a separate submission? Or was it rejected as duplicate but did immediately show tagged?

Thanks!

124 Messages

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3.4K Points

Hi @Bethanny, no I didn't tag them later.  So they were tagged in the initial submission correctly but the submission notification shows them marked as duplicate.  Thanks :)

124 Messages

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3.4K Points

The problem occurred again this morning.  Here are the submission numbers:

#231203-201744-937202
#231203-201804-073702
#231203-201830-019502
#231203-201038-861202

Employee

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4.1K Messages

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44.1K Points

@Karen​ Thanks! I have passed the information to our team in charge, ticket reference number V1139585422.

Cheers!

124 Messages

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3.4K Points

Thanks @Bethanny 

124 Messages

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3.4K Points

Any progress on this?  It's still happening.

Employee

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4.1K Messages

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44.1K Points

@Karen​ Hi! Not at the moment, our team is still working on it. I will keep you posted with any update.

Cheers!