795 Messages
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23.6K Points
please educate and/or update algorithms to stop denying self credit fixes
This is an on-going problem and I don't know if it's human error or machine error, but either way it needs resolved once and for all.
As you'll see below, I tried to update self credits on a fiction story and it was rejected. This is far from the first time that this has occurred and in the text I even included the link to the explanation as to what's not self credits.
If a person reviewed this, please educate them and go ahead and send out a general notice about this self credit issue so your reviewers will stop denying what is a valid change. The fact that I included the link to your own info and it was still denied is completely ridiculous.
It would seem like if you sent a blast email to every reviewer saying "look, we're doing a bad job following our own guidance even when the contributor includes a link to our own guidance. In a work of fiction, if a person is playing a scripted fictional character of themselves, then they are to be credited with their name and not self. Let's please stop denying people's submissions of these fixes to our database because it makes us look uncaring."
For anyone that wants to go to the guidance, it is here.
Thank you.
As you'll see below, I tried to update self credits on a fiction story and it was rejected. This is far from the first time that this has occurred and in the text I even included the link to the explanation as to what's not self credits.
If a person reviewed this, please educate them and go ahead and send out a general notice about this self credit issue so your reviewers will stop denying what is a valid change. The fact that I included the link to your own info and it was still denied is completely ridiculous.
It would seem like if you sent a blast email to every reviewer saying "look, we're doing a bad job following our own guidance even when the contributor includes a link to our own guidance. In a work of fiction, if a person is playing a scripted fictional character of themselves, then they are to be credited with their name and not self. Let's please stop denying people's submissions of these fixes to our database because it makes us look uncaring."
For anyone that wants to go to the guidance, it is here.
Thank you.
md_e0q9u98vc2u5v
2 Messages
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116 Points
6 years ago
And that "submitted these updates on your behalf now" part didn't work out as well btw, turns out editors also declined submissions of that customer service agent, at least that's my best guess.
So I had to resubmit them a few weeks later again myself.
This actually happens a lot, you contact support for an incorrectly declined submission, they say "I've submitted this on your behalf now, if no problems are encountered this should update online within 24 hours on all platforms." but nothing changes after days and weeks. So my best guess is the customer service agent's re-submissions are getting declined by editors as well which is a pretty ridiculous practice. Why can't they just make the change and instead they need to go through the approval process themselves?
Just happened this week, I sent incorrectly declined submission's number and got that "I've submitted this on your behalf now" reply but had to contact support again after a few days because nothing was changed. Another customer service agent replied and said they re-submitted again and this time it worked.
But why all this hassle? Waste of time for everyone involved. Just make your customer service people approve changes instantly without going through the approval process again which creates this nonsense.
Anyway I said they were supposed to be educated months ago but that's not really the case like you're experiencing here.
The customer service agent said "I've passed on the feedback that I think these should have been accepted to the data editor team." months ago but I still have to send this kinda correction at least 2 or 3 times to get it approved. Sometimes even that's not enough. And yes I'm both including the link and quoting relevant parts like suggested by that customer service agent but it's still not enough.
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Grayson
Employee
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578 Messages
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11.2K Points
6 years ago
4