den_budanov's profile

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Sunday, February 14th, 2021

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Pixar Popcorn

In the episodes section of the Pixar Popcorn there are 11 episodes listed in the episode section.

The eleventh episode indicated - "Play All".

It seems to me that this episode is not a movie, but the title of the play option. I think that it should probably be removed.

As proof that the series only has 10 episodes:

https://disneyplusoriginals.disney.com/show/pixar-popcorn

https://disney.fandom.com/wiki/Pixar_Popcorn

 
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5 years ago

 Answer of Customer Service

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5 years ago

Clearly the episode 11 plot outline is describing a DVD or streaming feature to play all episodes.

Did you point that out in your message to the Contact desk?

I would reply to their answer, and give them a the link to the episodes pages that Karen screenshotted above, and quote the plot outline text in your message.

(edited)

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@bderoes   of course, I indicated this. But in 99% (at least when I contacted them about it) the customer service usually refuses to delete, without even checking the arguments.

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I find that if I reply and reinforce my argument, it gets done.

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Yes, sometimes you have to reinforce your explanations in order to accomplish something.

Employee

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5 years ago

Hi den_budanov -

 

I reviewed the series listing on Disney+ and can confirm that there is an 11th episode listed under the title "Play All", this episode features an uninterrupted view of all the films back-to-back.

 

As this is a valid episode we will need to retain the listing.

 

Cheers!

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this episode features an uninterrupted view of all the films back-to-back.

So basically, you're saying it's not a new episode?

Employee

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5 years ago

Hi All -

 

Just following up here, upon discussing this listing further with our editors, if the content of the episode is not new but is just a compilation of all ten films, this should not be listed as an episode on the site.

 

As such, the 11th episode listing for "Play All" has now been removed.

 

Cheers!