ben_hampel's profile

381 Messages

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7.1K Points

Fri, Jun 24, 2022 3:41 AM

Solved

Photos taking forever to show up?

Anyone else having trouble with photos taking days to show up?

Accepted Solution

Employee

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14.4K Messages

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281K Points

Il y a 3 m

Hi ben_hampel -

As per our Data Processing Times page, Image Submissions are currently processed through June 22nd (with image name/title links, country and language tags processed through June 23rd),

If you have image submissions that you would like IMDb staff to check the status for you can post the 18-digit submission reference numbers here and we can check the status for you.

Cheers!

381 Messages

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7.1K Points

Il y a 3 m

#220621-034846-902402

#220619-041427-918302

#220618-175109-963702

#220616-034932-092902

#220614-195121-559002

#220614-195059-347202

Are June 22nd photos finished or should I wait on those?

Champion

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294.5K Points

@ben_hampel​ 

No, submissions from the date given in the Processing Times page are not fully processed. As the page says: "The Oldest Item Date is the submission date for the single oldest unprocessed item within that category."

However, the date for images has now changed to 23 June.

(edited)

381 Messages

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7.1K Points

Il y a 3 m

Also I noticed for example https://www.imdb.com/title/tt16379454/?ref_=tt_mv_desc  All the images in the photo gallery were showing up on the name pages of those that were tagged. Now today they are not. Every image I've put in a gallery that was tagged with a name has always also showed up on the tagged person's page. Is this a temporary glitch or has something changed? Please say it's just a temporary glitch.

381 Messages

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7.1K Points

Il y a 3 m

@Michelle 

Showing up on episode page but not tagged name page. I’ve always been able to have the photos show up on both.
220624-232813-248402
 
What happened to these images???? They were up and now they’re gone.
Contribution #220606-032154-170402
Contribution #220606-031854-163702
Contribution #220606-031906-117202
Contribution #220607-062252-171302
Contribution #220605-212431-936902
Contribution #220607-061703-180802
Contribution #220607-061430-762202
Contribution #220605-013220-711602

381 Messages

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7.1K Points

Il y a 3 m

@Michelle I'm getting concerned. I'm noticing older photo submissions of mine are gone. For example there should be group photos of Barney Hill and his wife Betty Hill or their two name pages. What is going on? Not to mention I have about 60 images not appearing in the past few days. Images that should become primary images. Plus recently some photos I know for a fact published and now are gone. 

Employee

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14.4K Messages

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281K Points

Il y a 3 m

Hi @ben_hampel -

I'm just following up here to confirm that our tech team identified the cause of the issue and have now fixed it.  They are currently working on republishing the missing images; as soon as I have an update on the status I will post the details here.

Thanks for your patience!

381 Messages

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7.1K Points

Il y a 3 m

@Michelle and everyone for helping. Everything is back to normal.

Employee

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14.4K Messages

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281K Points

Hi @ben_hampel​, thanks for confirming!