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8 Messages

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160 Points

Sunday, October 13th, 2024 6:23 AM

In Progress

Not receiving email confirmation after submitting a review

I also am not receiving email confirmation after submitting contributions, which I formerly received. Can this please be fixed? Thank you.

This post was created from this comment on different post

Employee

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5.6K Messages

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58.7K Points

1 month ago

Hi @dzarne -

Can we have your submission reference to check on this?

Thanks!

8 Messages

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160 Points

Sure, here they are: #'s 241009-184159-044000 and 241011-183913-173000. Thanks for your help with this.

Employee

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5.6K Messages

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58.7K Points

@dzarne​ Thanks! Just to confirm, you did check you spam folder?


Thanks!

8 Messages

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160 Points

@Bethanny​ Yes, checked Spam, they're not in there.

Employee

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17.5K Messages

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313.2K Points

Hi @dzarne​ -

Thanks for confirming.  We filed a ticket with the appropriate team who will investigate.  As soon as we have an update we will relay the information here.

Employee

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2.5K Messages

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26K Points

Hello dzarne,

Thank you for your patience. Our team is actively investigating this issue. As soon as there is an update, we will provide an update here.

8 Messages

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160 Points

@Fran​ thanks for your message. I just submitted another IMDb Contribution, and again I did not receive the email confirmation that I always used to receive immediately after submitting a Contribution. I first notified IMDb about this issue over three weeks ago. Can this please be expedited? Thank you! 

Employee

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17.5K Messages

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313.2K Points

Hi @dzarne​ -

Thanks for confirming the ongoing issue.  I have requested a status update on the existing ticket and included your comment to help expedite the investigation.  As Fran mentioned above, once we have an update we will let you know here.

Thanks again for your patience.

8 Messages

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160 Points

Michelle (and Fran), thank you for your involvement. I submitted another IMDb Contribution again tonight, and unfortunately still am not receiving email confirmations of my submittals (as I did previously). The reference number for the submission tonight was 241108-062513-936000. Thanks for your help.