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2 Messages

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80 Points

Thu, Sep 29, 2022 5:04 PM

Answered

not getting credits

I have submitted my credits several times and and have received a contribution confirmation but it is still pending... I have been trying since end of Aug. 

Fran

Employee

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513 Messages

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5.4K Points

2 months ago

Hello NayaKodeh,

Can you help us posting the 18-digits submission reference number? in order for our staff to take a look for you!

You can find the submission reference number on your Contribution History page.

2 Messages

 • 

80 Points

@Fran​ 

yes the reference number is 

220929-175622-706000

220929-164913-751000

220928-210311-539000

220904-192827-887000

there are more references numbers but I think you will find the issue with these numbers. 

i have tracked the contribution and it is declined. I attached call sheets and contracts. what more do you need.. 

Thank you

Bethanny

Employee

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1.1K Messages

 • 

12.3K Points

@NayaKodeh​ Hi!

We are so sorry for the late response, we are working through a backlog, at first this credits were not accepted because no evidence was provided, I do see you provided evidence afterwards and they are now live on the site.

Cheers!