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16 Messages

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300 Points

Friday, July 1st, 2022 9:46 AM

Closed

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None of my likes or dislike are working on users reviews. Even the ones I’ve done in the past have disappeared. Please help!

Anytime I try to like or dislike a users comments on a review for a show or movie it doesn’t work. I’ve been doing this for years and never had a problem like this before. Even my history of my previous likes have disappeared. Example: if a review I liked said 2 of 2 for being helpful, it’s now at 1 of 1. So not only won’t it let me like any now, it cleared my entire history! I enjoy reading reviews and this takes away from it. Please fix and if possibly update my history. Thanks!

Employee

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7.3K Messages

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179.3K Points

2 years ago

@RobertScott_13  Thanks for the problem report, however, IMDb is not like Facebook nor other social networking sites.  When you vote a review useful (or not) we only display this at the point you vote.  If you return to the same review later, there is no indication of whether you previously liked (or not) the same review.  We do not process the helpfulness votes in real-time as they need to pass through some of the protections we put in place to avoid voting abuse before they are counted. 

Hope this helps. 

2.7K Messages

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83K Points

@Col_Needham​ "If you return to the same review later, there is no indication of whether you previously liked (or not) the same review. "

Wouldn't it be useful if it would be clear that you previously liked (or didn't like) a certain review? I can imagine this would come in very handy for people who (dis)like lots of reviews.

Employee

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7.3K Messages

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179.3K Points

@Marco It would indeed be handy, but as I noted above, IMDb is not a social network where real-time updates of such things are a key part of the user experience.   The user reviews are built on some of the oldest surviving parts of IMDb’s technology platform and extracting votes live across the huge combination of titles x customers x votes will not really scale with that older generation of technology.  It’s something more possible when the reviews are migrated to the new technology. 

Hope this helps. 

2.7K Messages

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83K Points

@Col_Needham​ Once again, thanks for the background explanation, that explains it.

6 Messages

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130 Points

2 years ago

P.S. Fine that my submission was moved here, but the replies above don't address it. I am not expecting realtime proccessing, but if a review has X votes that are all "helpful" or "unhelpful", then votes to the contrary should result in either "X out of X plus 1 found this helpful", or "1 out of X + 1 found this helpful".

Neither happens. Ever.