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SusieH
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2 Messages

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90 Points

Tuesday, November 11th, 2025

Solved

Nightmare Navigating System

Having an account and profile is now worthless. NO CUSTOMER SUPPORT POSSIBLE! I have three different accounts, and must have updated my email in ONE of them. So it is even more of a nightmare navigating the system now. I DO NOT WANT A PRO ACCOUNT AT THIS TIME. I do not want to lose the credits which are spread out over the three free accounts. Logging in is an absolute nightmare. Is there ANYWAY AT ALL OF CONTACTING A HUMAN BEING IN CUSTOMER SERVICE?

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Updated 

23 days ago

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Michelle

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18.2K Messages

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321.2K Points

23 days ago

Hi SusieH - Based on what you mentioned, you have three separate IMDb pages that need to be combined. You can request to merge the pages directly through our online Contribution form and detailed instructions on how to merge name pages on our Help Guide: https://help.imdb.com/article/contribution/names-biographical-data/how-can-i-combine-two-imdb-name-pages/G3TNPWSGKZNRU3MP?ref_=helpsrall# I encourage you to request the merges. If you encounter any issues or need further assistance, let us know here including the links to the IMDb pages and our staff can take a look.

(edited)

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