6 Messages
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160 Points
Name split denied 5 times
Recently discovered that about half of my credits are merged with another person that has the same name as me. I tried name splitting for 5 times and I keep getting the "We have reviewed your request and believe the information we have listed to be factual, as such we cannot remove this from the database" message back from customer support. Is there a request form or a process where I can submit materials to prove that I an indeed making a valid data correction?
bc6841
6 Messages
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160 Points
8 years ago
0
gmj
Champion
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3.4K Messages
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138.9K Points
8 years ago
Go to the IMDb Contact Us form, click the appropriate buttons, provide the 18-digit reference numbers and any other proof that you may have to confirm the credits. You can post the proof in the explanation box on this form by providing a private share URL or a public URL. You should receive a response from an IMDb representative within 24 hours.
I hope this helps.
IMDb Contact Us Form URL:
https://help.imdb.com/contact
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Vincent_Fournols
2.4K Messages
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81.2K Points
8 years ago
If you tried it five times with no result, you probably did not performed it the way IMDb expects.
Moreover, if you just want to transfer credits between two homonyms, it is quite unlikely that IMDb would answer "we cannot remove this from the database".
How did you do your "split" ? (I think it'd better be called a transfer, if I understand your initial post correctly).
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jeorj_euler
10.7K Messages
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226.4K Points
8 years ago
0
0