Name does NOT populate in the search bar

I have tried to contact IMDB four times now and have yet to hear back.

I have an IMDB pro account along with my IMDB account. Now, I recently ran into an issue where someone was trying to add my name to a credit for a production and could not find me in the search bar. When I type in my name it does not appear but then when I go onto pro.imdb.com and type my name in it does appear. Why is this? Please help me fix this.