My submission got declined twice, but it shouldn't have been the second time

Hello,

I have submitted a contribution in the Editorial Department section of a title. I credited myself as the trailer editor, since I did edit the trailer of the title in question.

The first time my submission got declined, because I forgot to attach evidence of my name being shown in the credits. Fair enough, since according to the submission guidelines, this is required for marketing elements of the title. 

The second time I attached a screenshot of the credits, where my name is credited under trailer editor. The submission got declined again. This time it shouldn't have been, since I did attach the required evidence.

What should I do? Should I just try again or is there something else that I can do?

Thank you