4 Messages

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100 Points

Friday, March 27th, 2026

Closed

My request to delete an image is being rejected even though i owe the rights.

Hi there,

I need some urgent help. 

My request to delete an image (film still) has been rejected twice even though i owe the rights.

The film still depicts an actress whose representation contacted and asked me to remove the image off the film's imdb page or at least to untag her.

Both my requests have been declined:

Contribution Confirmation #260311-071427-476402

Contribution Confirmation #260305-141847-275402

Can I anyone advise how to get my request approved and actioned?

Many thanks,

Güni

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Employee

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4.1K Messages

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41.5K Points

2 months ago

Hello Tutkufilms

I have reviewed the request and the image will not be removed and will remain in the site listed, it is not breaching our Images guidelines, we only remove images when they breach our policies.

4 Messages

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100 Points

@Fran​ sorry but that's not good enough. I need that image completely removed please.

At the bare minimum I want the actress to be untagged. 

If filmmakers can upload images that you approved, but any request to remove images is being rejected - what's the point of using imdb?

(edited)

Employee

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4.1K Messages

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41.5K Points

The request is not valid in this case. As mentioned in the Guidelines:

Deleting Name TagsIMDb does not delete accurate information and this includes tags to names or titles on images (even at the request of a person tagged). If you have an IMDbPro account you can choose and upload images that will appear in your gallery before any other image attached to your page.

4 Messages

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100 Points

@Fran​ I have an imdb pro account, but I still need to be able to take that image out of the gallery somehow.

Employee

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As mentioned in our previous reply, it is our policy not to alter or delete any kind of correct/factual information or credit from our records, in this case the image will not be removed.

4 Messages

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100 Points

Hi Fran,

Sorry that's not good enough of support. I need you to at least untag the actress on the image as previously stated, her representation and her want to distance themselves from the project. 

I can see that I am not the only who had issues in the past getting images removed and the image was in the end removed:

https://community-imdb.sprinklr.com/conversations/data-issues-policy-discussions/deleting-uploaded-images/6495aff69ac20378bb1419a3

I'd escalate this further. Please provide me with a contact of someone who can authorise my request.

Employee

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41.5K Points

We regret that we have not been able to address your concerns to your satisfaction, or take the actions you have requested regarding information listed on our site.

Our customer service department will not be able to offer any additional insight or action on these matters.

Thank you for your understanding.