My film credits updates are continuously being denied with excuse of "not being able to verify." Even after providing proof.

@aquarianbd​ Hi!

First of all I want to apologize that you had to make a new post to get an answer, we are trying our best to work through our backlogged posts but we are aware that we still have some pending.

At this point if I try to open the evidence attached it gives me an error, not sure if it was not uploaded properly or it's just because the submission is too old. Submissions with evidence, specially evidence as strong as the end credits screenshots should be approved, if they are not this has to be escalated, do you have any recent example of this happening so I can take a look?

I understand the frustration you expressed with the declined submissions, especially given that you have taken the time and effort to provide evidence.

I'll follow up on this for you.

Cheers!

Hello @Bethanny 

Thanks for your reply and concern. I dont have any "recent" evidence. Because, after there was no reply, I felt extremely discouraged, and didnt upload anything new. It was just after some 5 months or so, while checking on another Indian movie with inadequate information, I felt the need to knock again for the sake of "movies." In between I havent uploaded anything, out of anger and frustration.

My point is, if the uploads were faulty, I could have been told to re-send the uploads- in the rejection transcript or over here.I surely sent files, and as we are not expert internet workers here, we can make mistakes. We at least need guidance and second chances. I think, irrespective of the file not getting opened now, or irrespective of its reason, I deserve an apology (not from you) and an assurance this wont happen again.

However, I have the film in  possession . I can send screenshots again. But will that solve the problem in the long run? As you can see, this is not the first time my update got declined.

ps- I understand the files not getting opened again. May I know why my first upload (Dushmun) with youtube link as evidence was not verified, until an IMDB staff re-submitted it? Surely that can be checked, more easily? I request you to read my original post. (June 14)

@aquarianbd​ Totally get you. If you decide to do any more submissions (which we very much appreciate) and have any problem, please let me know here, I will follow up personally for you.

Regarding the submission with the YouTube video it was an error on our side, reason why my colleague resubmitted on your behalf and approved.

Cheers!

Hi @Bethanny ,

Thank you so much for your attention and compassion. That really means a lot.

I dont want to be nagging, but I cant help but mention- if there was an error from your side, shouldnt imdb have said sorry? Shouldnt I be told how the mistake occured, and if someone made the mistake ( or decided to power play) shouldnt s/he say sorry? I mean, I know its a mistake from your side, I knew it when my upload was denied. I posted here for accountability. but where is accountability? After 5 months, I am told there are some mistake?! If the issue ended with the member re- submitting , I would have overlooked the "mistake." But mistakes continued to happen

 there was a mistake on your side. I reposted. Your colleague/IMDB didnt tell me it was a mistake/ how the mistake happened, they resubmitted. I decided to let go, made another upload, very soon, within 2-3 days. Another mistake occured. I re-posted, IMDB didnt reply. Is that the way you treat with mistakes? I am very happy that you will follow me from now on, but wasnt it IMDB'S duty to follow on me when the organization first realized mistakes are being made? We have colleagues too, but the organization, as a whole, stands responsible, if it desnt maintain accountability.

I know, its not your personal vendetta, and I am sorry for rude words. These words are not directed to you, but the organization. Please dont take them personally.

i do want to know what type of mistake (s) always decline my valid evidence, but even if you Don't want to be accountable, I will be doing updates, because you gave me some encouragement with your promise, and I love movies.

@aquarianbd​ We appreciate you giving us that second chance. Again I'll follow up personally if any other problem occurs. Maybe it was a mistake too from our side not to apologize at the time, but we do escalate the error internally to avoid future errors, that sometimes takes more than 2-3 days which I am guessing is why it happened again, but we take the matter seriously and are trying to continuously improve our editors job. 
I will be around hoping to see your new submissions soon, and following up there are no problems with them :)

@Bethanny  Thank you so much. I am happy with your reply. I am grateful that you bear with me.

Yes, I am uploading at the moment. I will be uploading those screenshots again, as well.

@aquarianbd​ Always a pleasure to help our contributors :)

and Again !!!!

230121-095913-968000 !!!

As proof, I had submitted youtube video link with full title under the first entry I submitted for change.That name is changed. All the other  credits I submitted for change ( obviously  all to be found in the same  youtube video linked below the first entry) are not approved.

So, my fault this time is I didnt submit the proof link under eVery entry?  its not enough to submit the proof once?!!!

@aquarianbd​ Hi! I have resubmitted on your behalf. I do think it's better to attach the link to all the items as there is no guarantee they will all be processed in the same batch of information, causing that some of them will just show there with no evidence at all. I am not completely certain this was the problem here but better safe than sorry.

Let me know if I can help you with anything else.

Cheers!

Thanks for your reply and help, I  really  appreciate it.

Its definitely safe  to provide the proof in all  contributions. But please remember, I changed somewhat nearby 10 items. Even copy/pasting something takes toll on one's patience.

I am not quite sure of the checking and approving process of IMDB.  I really dont know if A.I s approve contributions or not. But if any person approves, which is easier? For me to copy paste a link ten times or twenty times? Or the person responsible  (who is presented with the proof all the changes in one entry, if he actually checks the proof for once , a film title - he will get all the credit order change proof , once and for all)  to just check one proof attentively?

If they were different types of correction, I could have understand. But what is IMDB trying to say? They go to a track contribution of credits order change, got an youtube link for the title, saw the title, approved one cast credit change order, and then denied all the other cast change orders which were at the same screen he must have verified? Or someone approved one change order, and then the whole track was passed to another person on another batch without any notes??

This isnt responsibility. Either this is tyranny, or very unprofessional. The issue is tiny, but the message it passes is very heart-wrenching