R

13 Messages

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230 Points

Tuesday, October 29th, 2024 9:49 PM

Solved

Missing Review

Hello,

I noticed that a recent review of mine has been removed. It was for Smile 2, and I believe the contribution number is as follows: #241019-175655-887504.

Two of my reviews have mysteriously disappeared before this, and I'm not sure why this is happening. The review contained no bad language, nor did it violate any of your policies. It was up for twelve days, and all seemed well, for a time.

I'd love to know why it was removed, and I hope you can remedy this situation by reinstating the review promptly.

Thank you so much.

Employee

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1.9K Messages

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19.6K Points

2 months ago

Hi @Reelreviewsandrecommendations,

Thank you for your report.

I can see that your review was mistakenly removed due to a processing error. However, I have now reinstated the review, and taken steps to prevent this from occurring again.

I hope this helps!

13 Messages

 • 

230 Points

Hi @Ozzy ,

Thanks so much, greatly appreciated!