Missing Company Page Credits

@Maya​ hi Maya this is the link to our company page. JL Vision Film - Staff, Clients, Contact info | IMDbPro

Now only the credit we added two days ago is being shown.

@CeciliaWu123_​ - Thank you for posting the link! Further checking, we see the following company credits on this page. We are unable to replicate your issue of just seeing one credit.

Can you provide a screenshot of what you are seeing? 

Further checking as well, we can see that there are pending submissions that are still being processed and will be reviewed accordingly. 

Thanks. Please find attached a screengrab of the previously displayed results; no credits were shown.

The IMDb support team has informed us that multiple credits were removed following requests submitted from this account, with the comment: “The authorization period has expired.” This would explain the missing credits from our company.

We have conducted an internal review and can confirm that no one on our team has submitted any requests to delete credits with that comment. Could you please check this as well?

@CeciliaWu123_​ - Thank you! I can see that the missing titles have been reinstated and will be back on the site once the process completes.

Further actions have been taken to prevent further incorrect removals.

Thank you.Could you please advise on what may have caused this issue?We will need to restore these credits individually, which will require a considerable amount of work on our end.

This was a process error in our side, as mentioned by Maya, further actions have been taken to prevent further incorrect removals. 

The titles must be back i the site, I can see that it showed 58 titles and now it shows 80 credits, are there missing ones?

Hi Fran,

Many thanks for your help.

We can now see 80 credits—everything looks good. I really appreciate your support.