Missing Company Page Credits

Our company page had already included the projects we completed over the past 16 years. However, when we recently accessed the page, we found that all of them had disappeared. In addition, my colleague added at least 10 projects yesterday, but currently only one is showing on our company page.

I don’t understand why such an issue would occur after we have been a Pro member for so long, with all of our data seemingly lost. Yesterday, we left a message through the Help interface and also sent an email, but we have not received any response so far.