U

127 Messages

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1.6K Points

Friday, May 10th, 2024 9:55 PM

Solved

Loading profiles edit with many credits

If person has many credits on his filmography, you can't edit them, because it doesn't load, many people has wrong credits and you can't delete it
It loads and then this


Literally just now for one person i tried this 20 times, same result everytime
I experienced this for few years before, but not that often that it would be a problem, but now it is

Employee

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88 Messages

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940 Points

1 month ago

Hi @ugnieska,

Sorry to hear this.

(A). Can we know the particular name and title page involved here so that we can reproduce this from our end.

(B) If possible can you reach to us with a saved update, if not you can leave us with (A).

Also we'd like to know the volume of your submission. Once we have the required information we will investigate this issue.

127 Messages

 • 

1.6K Points

I didn't saved that
https://imdb.com/name/nm6550222/
I tried for this on sound department section
At first i tried to do 140 something, because i do all at once that needs fixing and it works on others
Here it didn't work
Then i remembered that it happens when person has a lot of credits
Then i tried 30 something, again it didn't work
Then i tried just 3 also didn't work

(edited)

Employee

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88 Messages

 • 

940 Points

@ugnieska,

I was able to replicate this issue from my end.

And have filed a report to our technical team.

We will notify you once we get an update on ticket: D132508793

Thanks for your support.

Employee

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88 Messages

 • 

940 Points

Hi @ugnieska,

Thanks much for your patience.

We have an update from the technical team.

At this time we recommend you to contribute deletions via edit page from titles.

This can be difficult if there are many titles involved but it is the best alternative.

Thanks for your understanding.

 

127 Messages

 • 

1.6K Points

Yeah it's a lot of work, to do individual episodes or titles, i guess i will leave it then