8 Messages

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140 Points

Monday, April 24th, 2023

Closed

Solved

Listing incorrect credits and not accepting correct credit

Listing has two incorrect credits I can't remove them.

Trying to change one to a correct one, Morning Live says doesn't exist when obviously it does.

Any help please?

Thanks

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Employee

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323K Points

3 years ago

Hi @HelenDewdney -

Have you already tried submitting these credit updates?  If so, can you post the 18-digit submission reference numbers here for our staff to review?

8 Messages

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140 Points

3 years ago

It won't let me

8 Messages

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140 Points

@sandy2​ I am unable to make the submission

8 Messages

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140 Points

@sandy2​ Didn't say they couldn't I asked for help. Goodbye

Employee

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@HelenDewdney​ Hi!

Can you let us know why you can't make the submission? If it is because you don't know how, please follow our help guides on how to correct credits, let us know if you need further help. If it physically isn't letting you submit (some sort of bug) can you show us a screenshot of the error?

Thanks!

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140 Points

@sandy2​ Your sarcasm in the first reply and then you inaccurately accused me of being rude for saying something that I did not. No need to help it looks like Bethany has it under control thanks.

(edited)

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140 Points

@Bethanny​ Thank you I went a different route 230426-201909-577200have a feeling that the two I replaced them with won't be accepted as can't work out episodes lol! But the two that they replace are completely wrong so need to be deleted whether replaced or not.

Many thanks for your help.

H

(edited)

Employee

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@HelenDewdney​ You need to re-check the updates and correct them until they are green and you can submit them, currently they are pending to be submitted so we are not going to process them.

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@Bethanny​ ah brilliant thanks all done that wrong link goes to another page with me listed on it - I don't recall doing it!

Employee

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3 years ago

Hi @HelenDewdney -

Are you trying to submit the credit corrections from the series title page?  If so, this is why you are encountering the problem, you will need to submit the credit corrections on the applicable episode titles directly.  For more details see our Help Guide (look under "Frequently Asked Questions" in the section "I'm trying to correct a credit on an episodic series but it's not in the edit form").

If you encounter further problems submitting, let us know the exact error and our staff can assist further!

(edited)

8 Messages

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140 Points

3 years ago

No I'm not - but have made everything go green - take me forever to try and work out what episodes and could just be same as the One Show so not too bothered but curious as to why two wrong ones are credited though.

Employee

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18.4K Messages

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323K Points

Hi @HelenDewdney​ -

Thanks for confirming that you were able to submit the updates.  If you have further questions or experience problems submitting data again in the future let us know and we will be happy to help.