adrian's profile
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Mon, Jan 17, 2022 7:33 PM

Solved

Keywords keep getting declined

For some reason, 3 of the keywords I tried to Jungle Cruise have been declined twice and deleting the incorrect "reptiles" (keywords should be singular) was decline once but still pending in the second attempt. IMDb gives the very helpful "Your contribution has been declined.We did not capture a specific reason during processing."

They are all existing keywords:

learning-to-drive(98 titles)

vomiting-over-the-side-of-a-boat(2 titles)

short-cut(1 title) (Though maybe this should be shortcut which has 104 titles and this keyword should be merged in)

The last attempt was #220117-172847-370000

mbmb

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Il y a 4 m

"We did not capture a specific reason during processing" is usually shown when something was approved and then later deleted.

Another contributor may be deleting them in a very short time.

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@mbmb​ 

Very unlikely. I doubt anyone has even seen them. Also, why would someone delete valid keywords. If that were these case (and almost certainly isn't) that person probably needs to be suspended from editing.

VonPunk

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When I get a 'We did not capture a specific reason during processing'. I've put it down to a system error and just resubmitted and it's gone through second time pretty much every time.

Though I'm only speculating, I've never viewed it as actual real  intentional declined submission.

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@VonPunk​ 

This is my resubmission. I agree they usually go through but this time they did not.

Employee

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Il y a 4 m

Hi Adrian -

I reviewed your submitted keywords and can see that they were initially approved but were removed shortly after by another contributor.

I have now reinstated these keywords and they should be listed on the title shortly.

Cheers!

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@Michelle​ 

If that happened twice, then it is a problem with a contributor deleting valid keywords. Maybe reach out and see why someone deleted these keywords soon after they are entered?

Employee

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Hi @adrian​ -

I have taken additional steps to prevent the removal of valid keywords from the particular contributor.

Cheers!