Issue with tracking contributions.

@Michelle​ 

In case it helps, here's another: 220414-023854-725000

The title has been created, but does not show as such in tracking.

At this point, it only has some of the cast:

Hi @bderoes​ -

Thanks for the additional observations, I have added your comments and the details to the existing ticket which is currently being investigated.  Once I have an update I will relay the information here!

@Michelle​ Is that ticket the one with D31083457 number?

I had reported exactly this issue on October 2021 to the help desk with some submission numbers and this was the response from Meredith there on 22 October 2021:

Hello,

Thanks for your message.

I've forwarded this information to our technical team for further investigation, ticket reference D31083457. We will email you back when we receive an update on this.

Thank you in advance for your patience. We look forward to assisting you further.

Best regards,
Meredith
IMDb Customer Service

As usual with these "forwarded to team" things, "We will email you back when we receive an update on this" part never happened so can you check it? Issue was exactly this.

It was also talked on @MovieCat 's this thread this month, on 2 April: https://community-imdb.sprinklr.com/conversations/data-issues-policy-discussions/submissions-delayed-again/6086f482758f933b8d553c4f

But this thread seems disappeared now for some reason?

Hi @mbmb​ -

While the behavior of the problem is similar, there is a separate new ticket for these most recent reports mentioned in this thread, which is still being investigated.

I can confirm that the ticket you were referenced in October 2021 has since been resolved by our technical team, and the statuses on the reported contributions should now be displaying correctly within your Contribution History.  My apologies that you were not emailed a confirmation of the resolution.

@Michelle​ Thanks for the info. If you need more recent data, this was a new series title addition stuck with pending status but was already approved completely: 220330-121256-914000

And these are some episode additions (there are more but just examples):

220329-232144-186000

220329-232953-783000

220329-233707-752000

Hi @mbmb​ -

Thanks for posting these additional examples, I have included these on the current ticket for review.

I'm having this issue as well.

Hello All,

I want to update you on the status of this outstanding issue.  Our team is still reviewing and working on a resolution.  I understand the inconvenience this may cause and appreciate your patience.  As soon as there is an update, our community team will confirm the details here.