Issue when Adding or Correcting Credits via the App

Hi

I don’t know if something has recently been changed, but a problem has arisen on the app when you’re adding or correcting a credit and have to choose a name from a drop-down list.

Previously, on selecting the correct name, this populated the credit box and you could continue. However, over the last couple of days, I find that selecting an option from the list often takes you to that person’s page, and you the lose the edit you were trying to make - particularly annoying is this was one of several edits or additions you were making.

Screenshot attached so you can see the type of edit I mean.

Many thanks

CaptainSiCo ✈️

EDIT: This post should not be marked “Private”.

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Ozzy

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19 days ago

Hi CaptainSiCo,

Thank you for reporting this.

Before I cut a ticket to our tech team to investigate, please could you confirm the following information?

Device model:
OS name and version number:
IMDb app version number:
Any saved submission references you might have that you're experiencing this issue with:

Cheers!

(edited)

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CaptainSiCo

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Hi

Model: iPhone 14 Pro Max

Version: iOS 26.5.2

I’m not sure how to access the IMDb app version number, but it is the most up to date version available from the App Store.

I have this issue on every name I add or amend!

Thanks.

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19 days ago

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Ozzy

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Hi @CaptainSiCo,

Thanks for the additional info!

I've filed a ticket (ref. #D505667479) with the team. Once I hear back from them, I'll update this thread.

Cheers!

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19 days ago

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CaptainSiCo

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Thanks @Ozzy !

(edited)

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19 days ago

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ljdoncel

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Hi, @Ozzy:

The same thing happens on the desktop version of the website. Names now appear as active hyperlinks within the suggestion list itself, unlike before, when the name appeared with a small, clickable hyperlink symbol to its right only after it had been selected from the list.

This means that, depending on where you click, either the link to that page will open directly (which is usually not desirable) or the name will be selected to populate the field (the user's most common intention). The only advantage of the desktop version (fortunately) is that the link opens in a new tab, so you don't lose your work in progress.

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19 days ago

Ozzy

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Hi @ljdoncel,

Thanks for flagging the experience on web.

We've upgraded the severity of the ticket, and our team is working quickly to resolve this issue.

I'll update this thread as soon as I know more.

Thanks again!

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19 days ago

Ozzy

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19 days ago

Hi all,

Our tech team have confirmed a fix has been successfully deployed to prevent this issue from occurring. However, please do let us know if you're still experiencing any related issues.

I hope this helps!

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ljdoncel

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Thank you very much, @Ozzy (and all the tech team!). I can confirm that, at least as far as the desktop version of the website is concerned, the issue has been resolved.

By the way, I think it's a fantastic touch that now, when a name is selected from the list, the cursor automatically moves to the “role” field. Thank you! 😊

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19 days ago

CaptainSiCo

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I’d like to extend my thanks too for getting this issue resolved so quickly!

CaptainSiCo ✈️

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19 days ago

CaptainSiCo

Issue when Adding or Correcting Credits via the App

Ozzy

CaptainSiCo

Ozzy

CaptainSiCo

ljdoncel

Ozzy

Ozzy

ljdoncel

CaptainSiCo

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