Issue submitting external reviews

@gromit82​ Hi yes, okay, so here's one I did today. 261002-090430-485000 for Papaya. It was submitted as EyeForFilm [Amber Wilkinson] and received the same 'declined' response with the same message: Your contribution has been declined.We did not capture a specific reason during processing.

Really appreciate your help.

Hello AmberWilkinson

Thanks for reaching out. After review, we aren't able to accept this external link for inclusion. We appreciate your contribution, but this link doesn't meet our current acceptance requirements.

Is there any other submission number that you would like us to double check for you?

@Fran​ 

Hi Fran

Thanks for your reply. Can you give any more information on why it doesn't meet the acceptance requirements?

So far as I can see we've met your 10 specifications in giving a url for a specific title and using correct case - although, perhaps there's an issue with EyeForFilm? That's how we've styled it historically but more than happy to style it another way if that helps. I haven't used a full stop or any hype as requested. 

The only other thing I can think is that perhaps length is an issue with that specific review? In which case, how about 261001-154427-730000 - NAZA - again declined but with no specific reason given.

Thanks, if I could just know why we're not meeting the requirements suddenly, we would, of course, take steps to correct that as long-term contributors to IMDb.

We understand the decision may be disappointing. Our review process includes a variety of factors, including internal trust and safety considerations, and we aren't able to discuss the specifics of individual link evaluations.  If you have another source for the same information, you're welcome to submit it for review.

@Fran​ It just all seems a bit Orwellian. If we don't know what the issue is, then how are we able to correct it? I'm not sure what safety considerations there might be, for example. We use https and don't host any unorthodox video content or anything like that and only have basic Google analytics tracking. When you say "another source for the same information" can you explain what you mean by that? A different website? Thanks, I'm just trying to get my head around this.

We regret that we have not been able to address your concerns to your satisfaction, or take the actions.

Our customer service department will not be able to offer any additional insight or action on these matters.

Thank you for your understanding.

@Fran​ Thanks again. I understand and - joy! - I think we may have worked out what the issue was and have now hopefully fixed it. Thanks again for taking the time to reply 

@Peter_pbn​ I think it's good that they are trying to employ some anti-spam measures if that's the reason but this site looks legit. I checked some spam, malware, piracy sites that I reported before which infested external links, official sites and external reviews sections and I see most of them were not actioned, not cleaned, not blacklisted or anything. Some of them are still on thousands of titles and in Official Sites section, in the main pages of titles. They spread malware or distribute pirated movies.

I don't know why my above reply was marked private, I didn't even add a link to anything.

@ashh2​ Yes, I can totally understand that it's important to have anti-spam measures but I can honestly say we are a long established, legitimate website that would never do that. We've been contributing with no issue to IMDb for 20 years, so this has come as a shock, to be honest.

@AmberWilkinson​ Yeah I checked your site and it looks very legitimate, I didn't see anything to get it blacklisted. I hope you can get it resolved, maybe it's a false positive or something like that. On the other hand, like I said, most of the spam sites I reported before still stays on site in thousands of titles which is just interesting.

@ashh2​ Fingers crossed, although it's pretty hard to know how to rectify this when you're given no real indication of what the issue is. Still, I'll try to persevere with it. 

@gromit82​ I appreciate you trying it to see if it worked. Thanks very much. No nearer a solution, sadly, but I guess it sort of narrows it down. It's sort of baffling, upsetting and frustrating in equal measure really.