Incorrect information on the site

@Michelle , My son's name was used on a page and the information is not true.  We emailed a couple times to see if it can be deleted and we got the same reply each time that it is something they believe to be true.   

How can they know or believe that?  My son is the actual person and he is trying to ask for it to be deleted. He would know if it is true or not versus IMDb believing it to be true. This is a problem. It is the first thing that comes up if you google his name