rick_m_93xm7tyjg512e's profile

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500 Points

Wednesday, May 20th, 2020 5:08 AM

Closed

Solved

IMDB Star Rating missing from approved review

My approved review is displaying without the star rating, and yes it is public. Is there a minimum amount of hours/days before the star rating shows up?. The other 26 reviews are displaying their star ratings.
https://www.imdb.com/review/rw5753644/?ref_=tt_urv

755 Messages

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20.4K Points

4 years ago

Hello,

Thanks for your post.

Are your Ratings public on your profile?

Thank you in advance.

15 Messages

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4 years ago

Employee

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17.2K Messages

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310K Points

4 years ago

Hi Rick M -

I would encourage you to try editing your Review and try re-rating the stars, if the review is still not displaying the rating after that change please let us know and our staff will investigate further.

For details on how to edit your existing review, please see the following Help guide: https://help.imdb.com/article/contribution/contribution-information/how-do-i-edit-or-remove-a-review...#

Cheers!

15 Messages

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500 Points

4 years ago

I have already re-edited and re-rated the stars which is the reason why I have submitted this post twice. None of that worked.

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4 years ago

Here is another series that I just rated with the stars missing as well.


15 Messages

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500 Points

4 years ago

What does signing in have to do with it? 

Seriously, I'm getting questions, suggestions, and everything else except an actual working solution that is only solvable by IMDB tech staff.

Next I'm going to see suggestions like, try a different browser or restart your computer, or try from a different ip-address, or just create a new account and the hell with it.

Here is the same sh1t signed in:

15 Messages

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500 Points

4 years ago

The review submission point, same as from your screenshot.

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4 years ago

Yes, I have done all that and several other things as well.

This is not an end-user/front-end issue, this is a bug on their end which is why I started this post in the first place. 

When I come across an issue I will try to solve it via trial-and-error, research, and some common sense: none of which applies here.

There is clearly an issue with their system and they are in no rush to fix or prioritize anything when it comes to bugs that affect end-users especially when it requires some actual work and effort. Other user issues that have gone unanswered on this message board for years speaks volume to their competence.

Employee

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17.2K Messages

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310K Points

4 years ago

Hi Rick M -

I will be happy to report this use case to our technical team to investigate the occurrence, before I do so, can you confirm if you were able to rate the title on the existing Review once you were signed in?

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any updates on fixing this issue?

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4 years ago

Yes, I was able to rate the title on the existing review after been signed in.

All four of my reviews are missing the star ratings, including the latest review from today (Penny Dreadful:City of Angels):

It is a good thing that I only have 4 reviews since 2013 as this will make it easy and simple to create/open a new account.




15 Messages

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4 years ago

Edited

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4 years ago

Any progress on fixing this issue?

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4 years ago

After skimming reviews on IMDB I noticed that many other reviewers are also having the same issue where their star ratings do not show or appear. Apparently this has been an ongoing issue with IMDB star ratings for many and their techs have no resolution for this global issue. I think that it will probably be best to open another/new account on IMDB to see if the star ratings appear with the new account.

Employee

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17.2K Messages

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310K Points

4 years ago

Hi Rick M -

Thanks for all your additional notes and observations, this issue has been reported to our technical team who will investigate shortly.  As soon as there is an update I will relay the status here.

Thanks for your patience!

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ok, thanks

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4 years ago

I got tired of waiting for the devs to fix this bug so I created a new account and with this new account the star ratings are visible, therefore, I recommend anyone else having this same issue to create a new account, then go to "Your Activity" category and check/enable "make your ratings public", after which you can start rating titles :)