Karen's profile

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Sunday, May 10th, 2026

In Progress

Image immediately declined

I've had an image submission immediately declined and hope someone can look at it please.  It's another example of what I tried to explain when this problem occurred.  The contribution number is 260510-051235-668819.  So it's an image from a press conference and would normally trigger a manual check. I'm pretty sure it's the signage behind the person that triggers it. Anyway, after being reviewed manually, it's normally approved.  That's not happening now. It's declined immediately. As I usually do news programs, images of this kind occur somewhat frequently so rectifying this problem would be very much appreciated.

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24 days ago

and another one:  260510-054229-441019

Employee

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24 days ago

Hello Karen,

What is triggering this is that the Images are pretty similar to others already live, therefore the system considers them as duplicates, see the Live similar images below:

https://www.imdb.com/title/tt3310362/mediaviewer/rm1757530626/?ref_=tt_ph_1

https://www.imdb.com/title/tt33241804/mediaviewer/rm861496065/?ref_=ttmi_mi_28_2

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Thanks Fran, but they're completely different images from different dates. They just happen to have the same people in it. One of those images (the Chris Fagan one) is from 2024.

Employee

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Hi Karen,

Thank you for your reply. We have investigated further and identified an internal bug which is causing this issue. 

Once I have more information on the bug diagnosis and fix, I will update this thread.

Thanks!

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@Ozzy​  Thanks :)

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I've got this one here that was declined (#260515-033205-350019). I think it may be part of this problem, but not entirely sure. It surely can't have been declined as a duplicate (it says other) - the person was a newly created cast addition.