Image Decline

I had a image declined that was taken in 1080p but it was of a old cctv source for a crime show, it was a image an entire episode was based around. Never had this issue in past but I can see how it might be wrongly interpreted as 'poor quality', but it is simply historical footage presented as best it can be, you wouldn't decline any images from the Zapruder film because the old source wasn't in HD would you.

Here is the number. #230202-165323-322602

Thanks for any help.

Now normally I'd send in a tiny issue like this to the contact page but they have a 100% disappointment factor over last few months, even when they said they solved my issue it never got solved on the site, literally useless.

So when I sent the small explanation of my 1 solitary stillframe image problem and asked if they could push it through like the good old days, I got this response.