T

16 Messages

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230 Points

Monday, May 20th, 2024 6:13 AM

Solved

I submitted cast for a title with video evidence and timestamps and it was not added

Can someone please answer? the other question was marked as solved but it was not really answered.

Employee

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1.6K Messages

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16K Points

4 months ago

Hi @TnBob,

Please provide us with the 18-digit submission reference for this contribution so we can look into this for you. You can find this in your Contribution History.

Cheers!

16 Messages

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230 Points

@Ozzy​ # 240519-143949-340000 

"Your contribution has been declined.We did not capture a specific reason during processing."

all the details are in the submission with verifiable links

16 Messages

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230 Points

@Bethanny you previously closed a case, can you please check this one out?

Employee

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5.2K Messages

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54.7K Points

@TnBob​ Hi!

The credit has been added already.

Cheers!

16 Messages

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230 Points

Thank you @Bethanny 

16 Messages

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230 Points

4 months ago

Can anyone answer please? @Ozzy 

(edited)