M

4 Messages

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102 Points

Tuesday, October 1st, 2024 10:55 AM

Solved

I submitted 3 updates for a Trivia on a film page, but all 3 got rejected on the basis of duplicate?

I've sumbitted many contributions before but this is the first time that the 3 contributions i submitted where classed as "duplicates" stating that:

The item you have submitted is exactly the same as a submission that you or another user have already entered, which is still pending review by our staff.

This must be a clear error as I am sure no one has submitted these details before as I am the producer for this film, could this be a mistake from IMDB? shall i resubmit? pleasde advise 

Employee

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58.9K Points

3 months ago

Hi @mjsalah -

Can we have your 18 digit submission references?

Thanks!

4 Messages

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102 Points

@Bethanny

#240928-144949-908000

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@mjsalah​ Hi! In this case I can see the rejection reason used was incorrect, leading to your confusion. We were unable to verify the submissions, can you please re-submit with links to any articles, interviews or any other that you think would help our editors verify?

Thanks!

4 Messages

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102 Points

@Bethanny​ Thanks for your swift response Bethanny, there isn't any online links however there were private emails that was between the casting director and the films producers - I can send screenshots of those conversations, does that work?

Employee

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@mjsalah​ Unfortunately we can't verify email senders, reason why it can't be accepted as evidence.

Cheers!

4 Messages

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102 Points

@Bethanny​ understood, i have gone to fix one of the submissions by providing 2 links, however, it still didnt accept - can you check to see what is the reason this time?

#241005-110651-236000

 

Employee

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5.6K Messages

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58.9K Points

@mjsalah​ Hi!

I have resubmitted on your behalf and approved.

Cheers!