3 Messages
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90 Points
I need help with pictures in new movies and two dublicate titles, which don't match with the name, id and information.
Hello, I am a representative of United Heroes production company.
Today, I have been spending over 12 hours uploading our films to your website. I am having trouble setting up a photo (for any of the newly created titles) as I keep receiving a rejection from your system.
Also, our titles Nukemailing and Let me go home are currently overlapping and causing issues. Two of our organization's films cannot be together on your service because earlier today, I accidentally filled in the details for Let me go home under the title Nukemailing. Even after renaming them, there has been no improvement.
These two titles cannot coexist on your website, and it is a huge problem for our production company.
Therefore, I kindly request your assistance with these two films and to allow us to publish their photos.
mikel12
1 Message
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60 Points
3 years ago
I'll do my best to help you with this issue.
Regarding the photo rejection, there could be several reasons for this. It's possible that the file format or size isn't supported by our system. Please make sure that the file is in a compatible format, such as JPEG, PNG, or GIF, and that the size is within our allowed limits. If you continue to experience issues, please provide more details about the rejection message you're receiving so that we can investigate further.
We understand that this is a significant problem for your production company and we apologize for any inconvenience caused. We'll do our best to assist you as quickly as possible. Thank you for bringing this to our attention.
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Maya
Employee
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6K Messages
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63.6K Points
3 years ago
Hi Kovvit99-
After checking the two titles for 24 (2022) and Let Me Go Home (2023), I can see that the poster images and both titles are already live on the site.
As per the other title you mentioned that is overlapping with Let Me Go Home (2023), I can see that Nukemailing (2023) is live on the site and both pages have their separate information.
However, if there is information that is wrong or needs to be corrected please let us know so that we can be able to help you further.
Cheers!
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