J

7 Messages

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130 Points

Thursday, April 4th, 2024 3:10 AM

Solved

I have two accounts, one has credits that are not correct.

I had IMDB actor account with credits that are incorrect I have tried deleting the separate credits but have been rejected so as a workaround and I have made a new IMDB actor account and started from scratch. i want my old account deleted. 

Employee

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5.3K Messages

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55.5K Points

6 months ago

Hi @Jromeo11 -

The incorrect credits might belong to someone with the same name, in this case the correct way to go is moving the credits that are yours to your new page, or delete them from the old page in case you already added them to the new, follow our help guides to delete/correct the credits.

Cheers!

7 Messages

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130 Points

Thankyou for getting back to me, So im in the middle of transferring credits over a couple of credits that are correct will not let me add to my account. Do you know how to get around this will i just need to that pictures of the credits? 

Employee

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23.5K Points

Hello Jromeo11,

Were the credits that you are having issues adding rejected? Do you have a submission number that I can take a look at? 

You can see your submissions in your Contribution History page.

Also, you have to include evidence for the submissions, the best option is a screengrab from the onscreen end credits to verify the credit is valid. 

(edited)

7 Messages

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130 Points

@Fran​ 

Hey Thanks for getting back to me yes so these are the submissions: 

240404-010306-897000

240404-010223-038000

240404-010143-125000

240404-010029-689000

Im happy to get evidence if need be. 

Employee

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5.3K Messages

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@Jromeo11​ Hi! 

Our editors were unable to verify the credits, reason why they were not accepted, please resubmit with evidence and you should have no further problem.

Cheers!

7 Messages

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130 Points

Just tried added this again, for myself with Evidence but they declined it stating 'Badly Formatted' what does this mean?

7 Messages

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130 Points

4 months ago

Just tried added a cast member for episodes of a show, for myself with Evidence but they declined it stating 'Badly Formatted' what does this mean?

Note: This comment was created from a merged conversation originally titled Credit add

Employee

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2.3K Messages

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23.5K Points

Hello jromeo11,

I have checked submissions all credit submissions, they are already live in the site.

Cheers!